Return Policy

As a purveyor of handmade perishable items, we are unable to accept returns and cannot sell an item once it has been returned to our warehouse. We are here to provide a bespoke experience for every guest so if you have any problems with your order, please contact us and our team will be happy to assist.

  • Due to the perishable nature of our products, our guarantee is valid only on correctly addressed orders on the first delivery attempt. We will ship your order to the shipping address(es) you provide during checkout. Please include a street address, and company name, suite or apartment numbers when applicable to ensure accurate delivery. We cannot guarantee the condition of the package if the carrier reroutes your order or if the package is held due to incorrect address information.

    Divinities of Light is not responsible for failed deliveries when:

    1. An incorrect or outdated address was provided.

    2. The address does not contain a valid suite or apt number when one is necessary for delivery.

    3. The recipient is out of town or not available.

  • If you need to make changes to your order, please reach out to us within 2 hours of receiving your order confirmation email. If you contact us outside of this window our team will do our best to accommodate your request, however we cannot guarantee that all changes can be fulfilled. Don't hesitate to get in touch as soon as possible!

    If your order is set to ship within 24 hours or has entered the fulfillment process, we regret to inform you that we are unable to make changes (including cancellations). To avoid a situation like this, please double check all your order information prior to finalizing and carefully review the confirmation email you receive. *There are no returns, modifications, or cancellations allowed on any items that have entered the fulfillment process or shipped.

    During the busy holiday season (November and December) order details are sent to our shipping department in advance of your ship date. During the holiday peak we ask for a minimum of 48 hours notice to make changes. The sooner you get in touch the better!

    If you need to edit the address after your order has shipped, an address change processing fee will apply. When you request an address modification, the carrier will need one business day to process the change, which might cause a slight delay in the delivery of your package. Please keep in mind that Divinities of Light cannot be held responsible for any problems arising from incorrect shipping information or delays due to address modifications.

  • We’re so sorry to hear this! Please contact us within 2 days (48 hours) of delivery with your order number as well as details and photos of the damage or defect. Please share photos that include:

    • A photo of the area of concern

    • Two full shots of the product (from the side and overhead)

    • A shot of the packaging/box

    We understand that sometimes items get damaged, and we will work to resolve the situation quickly. Our carrier partner FedEx requires photo documentation for all damage claims. Claims submitted without proper support may not be eligible for reshipment.

  • Divinities of Light is unable to guarantee the time of delivery, as this is all subject to the local carrier. Most carriers will deliver packages anytime between 8 am-10 pm. If you are placing an order for a time-sensitive event, we recommend placing your order early and scheduling it to arrive 2+ days before your event. A majority of our products can be frozen or refrigerated upon arrival to preserve freshness.

    In anticipation of high package volumes (especially during holidays) or other uncontrollable events, we may ship your package early to ensure that it arrives in good condition. Divinities of Light reserves the right to schedule the shipping of your order earlier or later than estimated to prevent delays, based on operational conditions. 

    Divinities of Light is not responsible for delays in transit caused by high package volume, weather, mechanical error, strikes, natural disasters, terrorism safety control, local carrier mis-scans or inaccurate/incomplete shipping information, and we do not require a signature for the release of any shipment. Leaving a package at an address is ultimately up to the complete discretion of the individual delivery person and is therefore entirely outside our control.

  • We avoid shipping packages over weekends to prevent products being stored in a non-climate controlled shipping facility. Saturday delivery is available to select Ground shipping locations.

    Orders placed after 11:59pm CST on Thursdays (or after 11:59pm CST on Wednesdays during warm weather shipping months May to September) are available to ship the following Monday. Packages requiring cooling materials due to weather at the destination may be held until the following Monday to ensure safe delivery. We do not deliver on Sundays or Mondays.